Local home care servicing Sonoma & Napa county

Why Us?

As experts in senior care, we know what we’re doing.
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How It Works

Getting help is easier than you think.
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What we do

Be safer and more comfortable living at home with home care
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Home care that understands and respects seniors.

Expert

We know seniors.
Our care team is managed by qualified senior care experts.

Responsive

We’re there for you.
We are always available, and are responsive to your changing needs.

Secure

You’re in safe hands.
We are licensed, bonded, and insured. All of our Care Pros are carefully screened and supervised.

About Us

Every person deserves care that promotes independence, dignity, and well-being.
Our mission is to provide home care that enhances quality of life for our clients and their families through teamwork, problem-solving and senior care expertise.

Our Team

Emily Sloma

Care Advisor

Emily Sloma brings over a decade of experience in home care to the clients & families of At Your Service. Emily began her career in home care as a Care Pro, helping seniors in their homes. Emily then decided to pursue her Home Health Aide license and began working in skilled nursing facilities & hospitals. After gaining valuable experience in a myriad of health care settings, Emily decided it was time to come back & pursue her passion in home care again.
As a Care Advisor for At Your Service, Emily now spends her time in the Sonoma & Napa communities meeting with potential clients & their families. Emily brings her extensive knowledge into each care consultation, to deeply assess & understand your loved one’s care needs. Emily then works closely with our Care Team to ensure care is set up & our clients are satisfied. If you are looking for care, please reach out to Emily today for a free care consultation.

The Faces You See

Our Bay Area team of professionals are ready & available to meet you or your loved one in person for a free Care Consultation. They will discuss our services and learn about your specific care needs.

The Voices You Hear

Our centralized Care support team of professionals are available 24/7 to talk to you about your care. With dedication and empathy they will address any schedule change requests, care plan updates, and much more.

The Care Pros You Need

Our Bay Area Care Pros are thoroughly screened, background checked, trained and managed to ensure you or your loved one receives the highest quality of care. You will always have visibility into the Care Pros visiting you or your loved one through our Family Portal app.

Local Home Care, serving Sonoma & Napa county

Our Services

Home Care

Under the supervision of our expert team, our compassionate, carefully-screened Care Pros can help with a wide range of tasks.

Personal Care and Hygiene

Light Housekeeping and Meal Prep

Mobility and Exercise

Medication Reminders

Outings, Errands, and Appointments

Activities and Companionship

Why Us?

Our Model

Founded and managed by social workers and gerontologists, At Your Service knows strong leadership, careful planning, and teamwork are the keys to providing the best care. We listen to your needs and create a care plan that makes sense. Our clients benefit from our team’s passion and expertise. In addition to compassionate Care Pro, our team includes dedicated senior care professionals working behind the scenes to make sure care goes smoothly.

Our goal is to help create a home life where our clients feel comfortable and respected, and family members can sleep easier knowing their loved one is cared for well.

Our Process

Our process is simple.

  1. We start with a phone call, then meet with you in person to understand your care needs and answer your questions.
  2. When you are ready to start, we create a care plan, set a schedule, and match you with a Care Pro we think will be a good fit.
  3. After care starts, we check in, monitor care, problem-solve issues, and keep in contact to make sure care is going well.

Your safety is our top priority.

Now we have better infection control for our clients and Care Pros.

Care Protect

Our New System for Client and Care Pro Safety
In this challenging time, we’re working around the clock—developing new protocols, Care Pro training, and technology—to mitigate the spread of coronavirus and support the health of our clients and Care Professionals. That’s why we’ve developed Care Protect.

Pre-Visit Check and Safety Tools for Care Pro

  • Prior to every visit, Care Pros are required to take their temperature and confirm that they have no fever or symptoms of illness.
  • Care Pros receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.
  • We’re ensuring that all Care Pros have supplies such as thermometers and paying for flu shots if they need one.

Additional Safeguards to Support Safety

  • If a Care Pro reports flu-like symptoms, we immediately restaff their visits and notify the client’s family.
  • Before returning to work after an illness, a Care Pro must follow our new clearance process, in accordance with CDC guidelines.
  • We’ve updated our client consultations to ensure proper protections are in place before care begins.
  • Our trained support team is available 24/7 to handle any urgent client situations.

Expanded PPE Requirements and Training

  • We’re providing masks for Care Pros to wear at every shift.
  • We’ve expanded our requirements for when masks and gloves must be worn—and documented them for clients and Care Pros.
  • Care Pros are trained by video on the proper use of personal protective equipment (PPE).

Stay at home and be safer.

While home is the safest place for your loved one during these uncertain times, not all home care agencies can offer the same level of assurance. Be sure you’re working with an agency that prioritizes the health and well-being of your family and your Care Pro—and has systems and protocols in place to support your safety.

Reviews

See Our 5 Star Rating on Google

Client Reviews

My husband and I have used At Your Service Home Care for both of our elderly mothers and have been extremely happy with the care that they provided. My mother was very debilitated and needed assistance with most all personal needs. AYS provided care givers on a daily basis and not only were we pleased but my mother, who could be very particular, found them to be caring and attentive. My husband's mother, who lives alone in a large home, has been getting assistance from AYS for about seven months now and with their excellent care we've been able to have someone with her for most of the day and not worry about her being alone and unable to take care of daily needs such as showering, shopping, cooking and just simple company. AYS is extremely flexible and easy to work with and provides high quality care. We were very lucky to have them and wouldn't hesitate to highly recommend them to anyone.
— Denise Schmidt
Our dad was hesitant to allow care attendants into his home but the staff have been amazing and quickly overcame his objections. Tessa, Carol and Molly are true standouts but all the others have been excellent as well. My sisters and I feel our dad is in very good hands. We are very satisfied with our decision.
— Karl Cambrian
At Your Service helped me care for my parents and I was very pleased with their Care Pro and the care that they delivered. They got organized quickly and provided competent, kind, professional service in all instances. I would definitely recommend them.
— Kathy Comstock
Professional care by kind people who will do what's needed to help seniors live at home.
— Rick Morgal

FAQs

Scheduling Care

How do I keep track of the schedule and care?

We are always available if you want to check in. We also have an innovative family web portal that clients and families can use to keep track of care – you can see the schedule, which Care Pro are assigned, and what tasks have been completed. You can even listen to voicemails from your Care Pro(s) so you always feel in the loop.

How do we set or change our schedule?

Once we have met with you for an assessment, we can typically start care soon after, since we have a large pool of qualified Care Pro. Our goal is to match you with a Care Pro we think would be a great fit, and orient your caregiver to your specific needs. For updates or changes to your schedule during office hours, you can notify your assigned Client Care Manager. After hours, you can call our on-call staff.

Our goal is to give you consistency, matching you with Care Pro who can get to know your needs and preferences. To this end, we’ve found it helps to set up a regular, set schedule with longer hours. However, if you just need help a few hours here and there, we can accommodate that too!

How do I keep track of the schedule and care?

We are always available if you want to check in. We also have an innovative family web portal that clients and families can use to keep track of care – you can see the schedule, which Care Pro are assigned, and what tasks have been completed. You can even listen to voicemails from your Care Pro(s) so you always feel in the loop.

Care Pro

How do you select Care Pro?

As a licensed home care agency in California, all our Care Pro are registered as home care aides with the state. To even be considered for hire at AYS, all our Care Pro must pass a fingerprinted background check with the DOJ and FBI, maintain current TB testing, and complete yearly training requirements.

In addition, all our Care Pro go through a multi-step screening process, evaluating skill, reliability, personality, and professionalism. After we review an application for relevant skills and experience, we conduct a phone screening, where we fill in details and begin our interpersonal assessment. An applicant may then be invited to an in-person interview, where we continue to evaluate their skills, personality, reliability, judgment, and professionalism. At this interview, we also administer a written skills assessment. If the applicant passes the interview and exam, we then conduct and perform a professional reference check and employment verification.

What if my Care Pro is not a good fit / not working out?

Our goal is for you to feel comfortable and happy with your Care Pro. If the issue is small and you generally like your Care Pro, we can coach them to make an adjustment in how they provide care. Or, we can find someone else. We check in with you regularly, but if there are any issues that impact your comfort or satisfaction with our service – we want to hear about them!

What is the difference between independent contractors vs. employee-based Home Care companies?

At Your Service Nursing & Home Care is a licensed home care agency and our Care Pro are employees. We cover employer payroll taxes, carry workers’ compensation insurance, and we have more control over how our Care Pro carry out their job duties. CSS Care Pro also get overtime pay, sick time, and benefits like 401K savings plans.

Companies that use independent contractors instead of employees have fewer protections and benefits for their clients, workers, and themselves. They do not carry workers’ comp insurance, pay payroll taxes, nor can they instruct their Care Pro on how to do their jobs. Independent contractors are also not entitled to overtime, sick time, or other benefits.

If the applicant passes all of these steps, they attend a paid, 5-6 hour in-person orientation to orient them to our brand of care and expectations, including specialized dementia training. After hire, we continue to actively evaluate, coach, and supervise our Care Pro for skill, reliability, and professionalism.

Paying for Nurse & Home Care

How can I get help paying for nurse & home care?

Nurse & Home care is part of the options available for long term care. Regular health insurance does not pay for long term care. If you have purchased Long Term Care Insurance in the past, it usually covers in-home care. We are happy to take a look at your policy if you aren’t sure what is covered. If you are a Veteran, you may be eligible for Long Term Care benefits through the VA. Contact your local VA office for information.

I have long term care insurance. How can you help?

We can help contact your long term care insurance company to start a claim. You pay us directly, and receive reimbursement from your insurance once you are approved to begin receiving care. We also help with the ongoing required paperwork needed to process claims.

Want to Join Our Team?

At Your Service has teamed up with Honor, the leading Care Pro recruitment and management company in the home care industry, to find and hire the very best Care Pro.
Apply on Honor’s website today!
APPLY NOW
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